Customer Service

Shipping
Here at ZEE wetsuits we use Star Track Express or Australian Post services to deliver our wetsuits Australia wide. Both of these services allow our delivery to be tracked and traced throughout the shipment. Star track offers overnight delivery between capital cities.

Orders received by 1pm AEST on a working day will be shipped the same day, and generally delivered the next working day depending on your location. Shipping charge is AU$12.00.

 

Guarantee
ZEE products are proudly manufactured in Australia from the highest quality materials available. All of our suits are covered by a lifetime warranty on workmanship and a twelve month warranty on materials. Should you experience a problem with your wetsuit–please return it to us, prepaid in a clean and dry condition with a note explaining the problem. We'll take it from there. Our customer service department doesn't accept that suits which have been run over by a lawn mover are covered under warranty.

 

Care Instructions
ZEE wetsuits are manufactured in Australia using the finest quality materials available and to the highest standard wetsuit technology. To maintain the standard of your ZEE wetsuit, please follow the care instructions below carefully.

  • after each use of your suit, rinse thoroughly in fresh water
  • drip dry in a shaded area
  • avoid drying out in direct sunlight
  • do not store damp
  • do not machine wash
  • do not tumble dry
  • do not dry clean
  • not recommended for use in chlorinated pools

 

Returns Policy
You can now shop at ZEE online, with confidence, knowing we can offer you repairs, exchanges and refunds.

ZEE is one of the few wetsuit manufacturers in Australia offering a custom fit wetsuit service.

Here at ZEE, we are committed to excellence in retailing. Customer satisfaction is an integral part of this commitment.

Our commitment to customer service is our competitive edge. ZEE goes the extra step to ensure that every suit manufactured is made to the highest quality standard, resulting in customer satisfaction.

Our commitment to customer service is also reflected in our Returns Policy and means that you can shop at ZEE with confidence, knowing that we offer you repairs, exchanges and refunds.

 

Full Custom Charges

Steamers $60.00
Springs $50.00
Short Johns $40.00
Vests $30.00
Shorts $20.00

 

Kids' Buy Back
It's a pain in the butt when little Johnny or Mary continually grow out of their wetsuits, so we figured we would help you out by offering our “guaranteed buy back” for kids' ZEE wetsuits. So, in the future when they grow out of their suits, return it to us either by dropping it into one of our ZEE factory outlets, or post it back in a clean and dry condition. We guarantee to give you the money back off the purchase off your next ZEE wetsuit, the amount will be determined by the condition of the suit returned.

 

Repair Charges

Kneepads $30.00
Bum pad $40.00
Replace zip $50.00
Leg zip $30.00
Arm zips $30.00

Note: Other repairs such as torn panels or seams will be charged at an hourly rate of $60.00–a minimum charge of $15.00 applies to all repairs.

 

How to Pay
We accept:

  • Visa
  • Mastercard
  • Paypal

OR payment by direct debit can be arranged upon request.

Back to top   Home